Imagine How the Health System Would Look if Consumers Were in Charge?

2nd November, 2017:  5:45 – 8:15 pm

With our key sponsors Slater & Gordon, the Australian Health Network is pleased to invite you to join your fellow senior healthcare associates for our conversation:  imagine if consumers were in charge of the health system?

Great consumer experience and loyalty add to an organisation’s competitive advantage and provide a recipe for longevity and success.  However, it’s often said a hospital doesn’t provide this and is missing a critical element in its service delivery and the overall patient “experience.”  Reaching back to Fred Lee’s awarding winning 2005 book entitled If Disney Ran Your Hospital:  9 ½ Things You Would Do Differently, we want to re-explore this concept some 10 years on.

All health structures have a Community Advisory Committee and there is not one organisational value statement that doesn’t talk about “patient centredness”.  However, do we, as a system, truly keep the patient, family and carer in the front-of-mind in our decisions?  Imagine if patients, their families and the carers were in charge?   What would be different in the way we work?  How would patients react?

Come and join us to explore this enticing proposition, featuring our special guests who are involved in cutting-edge patient experience changes:

  • Susan Biggar, National Engagement Advisor at AHPRA and patient and family advocate;
  • Matiu Bush, Design Integration Lead, Bolton Clarke;
  • Liat Watson, Consumer Consultant;
  • Professor Mei Krishnasamy, Department of Nursing/School of Health Sciences at the University of Melbourne, will our moderator.

It is bound to be a wonderful and provocative evening!

Should you have any questions about the event, please contact Nick on